Ronny Zimmermann (Head of IT): "The degree of automation we have achieved with the central management services of n4b finally gives us the basis to reliably plan software releases and OS updates within a reasonable time frame with minimal personnel costs"

Challenge

The research institutes of the Vienna BioCenter employ more than 700 people, of whom about 540 are Mac users. The configuration of the MAC clients required a great deal of manual effort by the helpdesk staff.

Due to the incompatibility of the Mac setup with new operating systems, new hardware, and modern IT infrastructure requirements, such as the integration of 802.1x networks, it required a high manual effort on the part of the helpdesk staff to provide a limited functional workplace. As a result, many employees experienced increased waiting times in order to be able to work fully.

Our solution

Based on our extensive experience with the JAMF framework, supported by the corresponding certifications, we were able to establish a highly automated, centrally manageable management system:

• Central management of all MacOS and iOS devices of the company
• Zero Touch Deployment:A newly ordered Mac is delivered by us directly to the employee. He only has to log in and is integrated into his company environment with all settings
• Operating system and software updates on the fly
• Encryption of all mobile Apple devices (GDPR regulation)
• Central key management (user can no longer misplace keys)
• Endpoint Protection (latest security systems with central monitoring)