n4b-toolset

n4b-mindset

Desaster Recovery as a Service

Dr. Markus Kiess, Administrative Director of the Gregor Mendel Institute for Molecular Plant Biology GmbH (GMI) in Vienna: "Imagine that your entire server room with all the hardware is destroyed by a catastrophe and our research institute would be unable to act. At this point at the latest, you want to fall back on your backup server room and reuse all IT services in the usual way as soon as possible. But running an entire server room with hardware continuously in an unlikely event is, of course, a high financial burden.

The solution for us was the "Disaster Recovery as  a Service" product of n4b. This not only allowed us to cover a daily backup of all our IT services and data to a professional data center, but also gives us the opportunity to activate all existing local servers in the Azure Cloud. In the event of a total failure of our IT infrastructure, the institute would be able to continue working practically without restriction via this virtual backup server room. And this at a fraction of the cost of a physical server room. "

Challenge

A few years ago, the GMI had to give up the back-up server room in the 12th district. When looking for alternatives and weighing the costs, the decision was made for a virtual mapping of the server room based on the Azure services. Synchronizing the remarkable amount of over half a petabyte of scientific data presented an additional challenge.

Our solution

Together with microsoft's specialists, a virtual network connected via VPN services was established in Azure. On the "On Premise" side, all central IT services were virtualized and all existing virtual machines were migrated from VMWare  to Hyper-V, with additional massive savings in license costs. After that, the backup system was mapped in such a way that a clone of each virtual machine was replicated to Azure every day in order to be able to take over the functions there in the shortest possible time in the event of a failure of one or more server systems.

Infrastructure in the Azure Cloud

David Soucek (Head of IT): "By outsourcing all our servers to the Azure Cloud, in conjunction with a remote desktop farm, we were able to eliminate all central hardware and backup systems and make ourselves independent of the client operating system and the place of work."

Challenge

The Institute for Human Sciences (IWM) is an academic organization with  about 60 jobs. Previously, the servers were housed as a single virtual machine with an external provider, with unsatisfactory performance.

Our solution

In the course of the Office 365 migration of the IWM by n4b, the project "Infrastructure as a Service" was also started and the remaining services (excluding mail services, which were taken over by Office 365) were migrated on several virtual machines with optimized performance. By setting up a "Remote Desktop Farm", employees now have client-independent access to all central IT services. As a result, the employees also experienced a massive increase in the performance of their IT processes.

Apple Zero Touch Deployment and Device Management

Ronny Zimmermann (Head of IT): "The degree of automation we have achieved with the central management services of n4b finally gives us the basis to reliably plan software releases and OS updates within a reasonable time frame with minimal personnel costs"

Challenge

The research institutes of the Vienna BioCenter employ more than 700 people, of whom about 540 are Mac users. The configuration of the MAC clients required a great deal of manual effort by the helpdesk staff.

Due to the incompatibility of the Mac setup with new operating systems, new hardware, and modern IT infrastructure requirements, such as the integration of 802.1x networks, it required a high manual effort on the part of the helpdesk staff to provide a limited functional workplace. As a result, many employees experienced increased waiting times in order to be able to work fully.

Our solution

Based on our extensive experience with the JAMF framework, supported by the corresponding certifications, we were able to establish a highly automated, centrally manageable management system:

Multi-Tenant Network for a Startup Campus

Nina Kaiser (Project Manager 4 Gamechangers, ProSiebenSat.1Puls 4): "With the multi-tenant network setup of n4b, we can for the first time also offer our startups in the Media Quarter Marx joint IT services, such as printers, W-LAN and much more. and the clients are still strictly in their own secure and isolated network."

Challenge

The co-working offer of the 4Gamechangers HUB was intended to offer all clients a common, strong and thus favorable Internet connection for the individual start-up companies. In addition, the challenge was to guarantee all clients access to central multifunction printers and a single WLAN (a proliferation of interfering WLANs should be avoided). Of course, each company must be located in its own, highly secure local LAN, isolated from all other tenants.

Our solution

Regardless of the type of connection (network cable, WLAN), each network-capable device is connected to the associated company network of the respective startup fully automatically and securely.

The assignment is based on the access data that is specified during the connection. The tenants in the 4Gamechangers HUB have the possibility at any time to request access for further employees by means of an online form, which is released after a check by the IT and used for the printer, the VPN and the company's internal network accesses.

Company Information

START

Apple Zero Touch Deployment and Device Management

Georg Grawatsch  (Falstaff Head of IT): "The "Modern Workspace Automation" service of n4b saves us many hours, which we can finally invest in the really important digitization projects. In combination with the n4b Helpdesk Services, the eternal "Firefighting" became history for our company."

Challenge

The customer "falstaff Verlagsgesellschaft.m.H" with over 90 employees, equipped with Apple equipment of various years of construction and MacOS releases, had, due to additional interdependencies of important internal software products (such as Adobe CS6  vs  Adobe CC), major problems with enabling a smoothly running workplace environment. The employees were severely hindered in their work by the large loss of time due to poorly harmonizing software and the IT costs rose exorbitantly.

Our solution

Due to our extensive experience and certifications, we were able to establish a highly automated, centrally manageable management system that covers the following services, among others:

General terms and conditions

Version: September 2019

 1. Scope and validity

All orders and agreements are only legally binding if they are confirmed in writing by the contractor and signed by the company and only oblige to the extent specified in the order confirmation. Terms and conditions of purchase of the customer are hereby excluded for the present legal transaction and the entire business relationship. A counter-offer referring to other GTC will be rejected; in particular, acts of performance of the main transaction are not to be regarded as consent to the terms and conditions of the client. Offers are generally subject to change.

2. Delivery

2.1. Delivery shall be made at the expense and risk of the Customer, unless the Customer pays a separately charged transport and insurance cost contribution for delivery free domicile.

2.2. Partial deliveries are possible.

2.3. With regard to packaging, the conditions mentioned in point 3.1 apply.

2.4 Complaints ad from transport damage must be submitted by the customer to the transport company and contractor immediately after receipt of the goods.

2.5 Storage measures that become necessary for reasons that lie with the customer shall be borne by the customer and shall be deemed to be delivery.

2.6 The place of performance for delivery and payment is the registered office of the Contractor.

3. Prices

3.1 The prices quoted are exclusive of transport, packaging and do not include VAT. This will be invoiced to the client additionally.

3.2 The Contractor shall be entitled to charge the list prices valid on the day of delivery. If the invoice price increases by more than 7% compared to the contract price, the client has the right to withdraw from the order without mutual claims for damages.

4. Delivery dates

The Contractor shall endeavour to comply with the agreed delivery dates as precisely as possible. If the specified delivery date is exceeded by more than 30 days, the customer is entitled to withdraw from the contract by registered letter after setting a further, at least 90-day grace period. The Contractor may withdraw from the contract if delivery becomes impossible due to force majeure, labour disputes or other obstacles unavoidable by the Contractor, such as transport interruptions or production stoppages. In both cases, the contractor is only obliged to refund deposits received interest-free.

5. Payment

5.1 Invoicing shall take place as far as possible and unless otherwise agreed immediately after delivery.

5.2 The invoices issued by the Contractor, including value added tax, are payable no later than 8 days from the invoice date without any deductions and free of charge. For partial invoices, the payment service specified for the entire order applies analogously.

5.3 In the case of orders compracing several units, the Contractor shall be entitled to invoice each individual unit or service after delivery.

5.4 Compliance with the agreed payment dates constitutes an essential condition for the execution of the delivery or fulfilment of the contract by the Contractor. In the event of default in payment, default interest will be charged to the extent customary in the bank. In the event of non-compliance with two installments, the contractor is entitled to allow a loss of deadline to occur and to make handed over acceptances due accordingly.

5.5 The customer is not entitled to withhold payments due to in complete delivery, warranty or warranty claims or complaints.

6. Ownership

6.1. The delivered components and accessories remain the unrestricted property of the Contractor until full payment (including interest and costs). The customer must ensure proper maintenance (servicing and repair) at his own expense for this time. Pledging or assignment by way of security before full payment shall be deemed excluded.

6.2. If the customer does not properly meet his obligations under the contract, the contractor is entitled at any time to retrieve his property at the expense of the customer and the customer is obliged to surrender it.

7. Warranty

7.1 Any warranty service requires a separate written agreement. A guarantee commitment on the part of the contractor is in any case bound to the conclusion of a maintenance contract for maintenance and repair in accordance with the applicable conditions of the contractor. Such a maintenance contract forms a separate legal transaction.

7.2 Any warranty granted by the Contractor does not extend to those aggregates and parts that wear out as a result of their normal use and must be replaced regularly.

7.3 Defects must be notified to the Contractor in writing within the warranty period immediately after they occur.

7.4 Any agreed warranty shall expire if repairs or changes to the warranty object are made by persons who are not members of or are authorized by the Contractor's Technical Service or if the owner of the warranty object changes.

7.5 The prerequisites for claiming the warranty service are that the customer has fully fulfilled all obligations arising from the purchase contract, including all ancillary fees.

7.6 Warranty claims beyond the agreed warranty service are excluded.

8. Warranty and liability

8.1 In cases of statutory or agreed warranty, defects due to the quality of deliveries must be notified to the Contractor in writing within 30 days of receipt of the goods at the place of delivery. In the event of a timely and justified notification of defects, the Contractor shall, at its discretion, provide free remedy of defects, free replacement or credit against provision of the defective goods or pieces ex registered office. Other consequences of defects are excluded.

8.2 The Contractor shall not assume any liability of any kind or liability.

Compensation for damages, capital and interest losses caused by component defects and/or malfunctions, delivery time exceedances as well as delivery time for spare parts, except in cases of intent or gross negligence. The contractor's liability for slight negligence as well as for consequential damages is excluded in any case.

8.3 Returns of goods complained of require the express prior consent of the contractor and are at the expense and risk of the customer.

9. Software Services

All agreements on software services (organization, programming and system software) are subject to the terms of the software contract of the contractor and in any case form separate legal transactions.

10. Preparation of the installation site

The customer must provide a room with electricity connection corresponding to the specifications of the contractor at his own expense in good time before delivery of the object. Upon request, the Contractor shall assist the Client by providing expert advice against reimbursement of costs to prepare the installation site flawlessly. In addition, the client must check the suitability of the transport routes from the entrance to the house to the installation site and, if necessary, manufacture them at his own expense. The installation and storage conditions must be observed.

11. Final provisions

Unless otherwise agreed, the statutory provisions applicable between entrepreneurs shall apply. The exclusive place of jurisdiction is the competent court in 1010  Vienna. With the exception of the conflict-of-law conflict of law rules on reference, Austrian law applies to this contract. The applicability of the UN Sales Law (CISG) is excluded. For sales to consumers within the meaning of the Consumer Protection Act, the above provisions shall only apply to the extent that the Consumer Protection Act does not necessarily provide for other provisions.

 

You can reach us under the following contact details:

net4biz GmbH
Dr.-Bohr-Gasse 7
1030 Vienna

T: +43 1 798 11 11
office@net4biz.at